Privacy Policy

Privacy Policy for SheaButterOil.com

Last Updated: December 08, 2025

1. Introduction
Welcome to SheaButterOil.com (the “Site”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our Site and make a purchase. If you have any questions or concerns, please contact us at info@sheabutter.com

2. Information We Collect
We collect information that you provide directly and information that is collected automatically.

  • Personal Information You Provide: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Order Information”.
  • Automatically Collected Information: When you visit the Site, we automatically collect certain information about your device (“Device Information”). This includes your web browser, IP address, time zone, and information about the web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

3. How We Use Your Information

  • To Fulfill Your Order: We use your Order Information to process your payment, arrange for shipping, provide you with invoices and order confirmations, and communicate with you about your order.
  • To Screen for Risk/Fraud: We use Device Information, particularly your IP address, to help screen for potential risk and fraud.
  • To Improve Our Site: We use Device Information to analyze how customers use the Site (e.g., via Google Analytics) and to assess the success of our marketing campaigns.
  • To Communicate With You: With your consent, we may send you information or advertising relating to our products or services.

4. Legal Basis for Processing (For EEA/UK Users)
If you are in the European Economic Area (EEA) or UK, we process your personal data based on: (a) your consent; (b) the necessity to perform our contract with you (e.g., to ship your order); or (c) our legitimate business interests.

5. Sharing Your Personal Information
We do not sell your personal information. We share it only in limited circumstances:

  • With service providers who assist our operations (e.g., Shopify for our online store, payment processors, shipping carriers).
  • With advertising partners (like Google) for targeted advertising, as described below.
  • To comply with laws or respond to lawful requests like subpoenas.

6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, for analytics, and for advertising. A cookie is a small data file placed on your device. For a complete explanation of the types of cookies we use, their purposes, and how you can manage your preferences, please read our separate Cookies Policy.

7. Third-Party Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising through links provided by services like the Digital Advertising Alliance (DAA).

8. Product Safety & Information
The shea butter and related oils we sell are natural products. For detailed information on the composition, shelf life, and proper storage of unrefined shea butter, please see our dedicated resource page. It is your responsibility to use products as directed and discontinue use if you experience any adverse reaction.

9. Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

10. Your Privacy Rights
Depending on your location, you may have rights to access, correct, update, or delete your personal information. If you are a European resident, you also have the right to object to or restrict certain processing and to data portability. To exercise these rights, please contact us using the information below.

11. Data Retention
We retain your Order Information for our records unless and until you ask us to delete this information.

12. Changes to This Policy
We may update this policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

13. Contact Us
For more information about our privacy practices, to ask questions, or to make a complaint, please contact us:

Email: info@sheabutter.com
Mail: Tabzal Services

Address

NT-0062-5242

Liberation Road, Tamale, Ghana.