Product Disclaimer & Safety - sheabutteroil.com

Product Safety, Usage & Disclaimer for SheaButterOil.com

Last Updated: December 08, 2025

Welcome to SheaButterOil.com. We are passionate about providing you with high-quality, natural shea butter and oils. Please read the following important information about the nature of our products, their proper use, and our policies before making a purchase.

1. Understanding Natural, Unrefined Shea Butter

Our signature product is 100% pure, unrefined shea butter. This means it is processed without chemicals to retain its natural vitamins and properties. As a result, please be aware of the following natural variations:

Color & Scent: Unrefined shea butter typically has a light beige to yellow color and a distinct, nutty aroma. Both color intensity and scent can vary naturally between batches and seasons. This variation is a sign of authenticity, not a defect.
Texture: The texture can range from creamy to slightly grainy, especially in cooler temperatures. This graininess is natural fat stearin and melts upon contact with warm skin.

2. Proper Use & Safety Guidelines

For External Use Only: Our shea butter and oils are intended for external cosmetic use only. They are not for ingestion.
Patch Test is Essential: Before using any new skincare product, including our 100% natural shea butter, always perform a patch test.
1. Apply a small amount to a discreet area of skin (like the inner forearm).
2. Wait 24 hours.
3. If no redness, itching, or irritation occurs, it is likely safe for you to use. Discontinue use immediately if any reaction occurs.
Consult a Professional: If you have specific skin conditions, allergies, or are pregnant/nursing, consult your dermatologist or healthcare provider before use.

3. Important Disclaimers

Not a Medical Product: Our products are cosmetic skincare items. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any references to traditional benefits are for informational purposes only.
No Guarantee of Results: Individual results and experiences will vary based on skin type and other factors. We do not guarantee specific outcomes.
User Responsibility: It is the customer’s responsibility to use the product as directed, store it properly, and discontinue use if any adverse reaction occurs.

4. Storage & Shelf Life

To maximize the shelf life and quality of your natural shea butter:

Store in a cool, dry place away from direct sunlight and heat.
Keep the container tightly sealed when not in use to prevent oxidation.
Shelf Life: Properly stored, unrefined shea butter typically has a shelf life of 12-24 months. A change in scent (rancidity) is a sign it is no longer ideal for use.

5. International Shipping & Customs Notice

We ship worldwide from our facility in Tamale, Ghana.

Shipping Times: Please note that international shipping times are estimates only. Delays can occur due to customs processing, weather, or other factors beyond our control.
Customs Duties & Taxes: Your country may impose import duties, taxes, or fees. These charges are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be. Please check with your local customs office for information.

6. Returns & Refunds

Due to the intimate nature of skincare products and to ensure hygiene for all our customers:

We cannot accept returns or exchanges of opened or used products.
Exceptions are made for items that arrive damaged, defective, or incorrect. In such cases, you must contact us at info@sheabutteroil.com within 7 days of delivery with clear photographic evidence.

By purchasing from SheaButterOil.com, you acknowledge that you have read, understood, and agree to all points outlined in this safety and disclaimer notice.

For questions, please contact us:
SheaButterOil.com
NT-0062-5242, Liberation Road, Tamale, Ghana
Email: info@sheabutteroil.com