{"id":80,"date":"2025-12-07T22:58:50","date_gmt":"2025-12-07T22:58:50","guid":{"rendered":"https:\/\/sheabutteroil.com\/?page_id=80"},"modified":"2025-12-07T22:58:52","modified_gmt":"2025-12-07T22:58:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sheabutteroil.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Shipping, Delivery &amp; Returns Policy for SheaButterOil.com<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated: December 08, 2025<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy outlines the shipping, delivery, and return procedures for orders placed on SheaButterOil.com. Please read it carefully before making a purchase.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Order Processing<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Processing Time:<\/strong> All orders are processed and prepared for shipment within <strong>3-5 business days<\/strong> (Monday-Friday, excluding Ghanaian public holidays) after payment confirmation.<\/li>\n\n\n\n<li><strong>Order Confirmation:<\/strong> You will receive an order confirmation email once your order is successfully placed.<\/li>\n\n\n\n<li><strong>Order Changes\/Cancellations:<\/strong> To change or cancel an order, you must contact us at <strong>info@sheabutteroil.com<\/strong> immediately. We can only modify orders that have not yet been processed for shipping.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Shipping Destinations &amp; Carriers<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We ship worldwide from our facility in <strong>Tamale, Ghana<\/strong>.<\/li>\n\n\n\n<li>We partner with reputable international carriers such as <strong>DHL, EMS<\/strong>, and <strong>Ghana Post<\/strong>. The available carrier options and costs will be displayed at checkout.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Shipping Costs &amp; Delivery Times<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Shipping Costs:<\/strong> Calculated automatically at checkout based on the destination, package weight, and selected service. You are responsible for all shipping charges.<\/li>\n\n\n\n<li><strong>Delivery Estimates:<\/strong> The following are estimates only. Delivery begins once the carrier receives the package. Delays can occur due to customs, weather, or carrier processing.\n<ul class=\"wp-block-list\">\n<li><strong>Within Ghana:<\/strong> 5-10 business days<\/li>\n\n\n\n<li><strong>Africa &amp; Europe:<\/strong> 10-20 business days<\/li>\n\n\n\n<li><strong>North America, Asia, Australia:<\/strong> 15-30 business days<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Order Tracking:<\/strong> Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to monitor your package&#8217;s journey.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. International Customs, Duties &amp; Taxes (IMPORTANT)<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Buyer&#8217;s Responsibility:<\/strong> SheaButterOil.com is not responsible for any <strong>customs duties, import taxes, VAT, or brokerage fees<\/strong> imposed by the destination country. These charges are the <strong>sole responsibility of the customer<\/strong>.<\/li>\n\n\n\n<li><strong>No Pre-Payment:<\/strong> We do not prepay these charges. You may be required to pay them directly to the carrier or customs office to release your package.<\/li>\n\n\n\n<li><strong>Checking Fees:<\/strong> We recommend contacting your local customs office to understand potential fees before ordering.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Returns &amp; Refunds Policy<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the natural, perishable, and intimate nature of our shea butter products, our return policy is strict to ensure safety and hygiene for all customers.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>All Sales Are Final:<\/strong> We do not accept returns or offer refunds based on a change of mind, the natural variation of unrefined shea butter (color\/scent), or incorrect product selection by the customer.<\/li>\n\n\n\n<li><strong>Non-Returnable Items:<\/strong> For health and safety reasons, we <strong>cannot accept returns of any opened, used, or tampered-with products.<\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>6. Damaged, Defective, or Incorrect Items<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Our Commitment:<\/strong> We pack every order with care. If you receive an item that is <strong>damaged during transit, defective, or incorrect<\/strong>, we will resolve the issue.<\/li>\n\n\n\n<li><strong>Required Action:<\/strong> You <strong>must<\/strong>:\n<ol class=\"wp-block-list\">\n<li>Contact us at <strong>info@sheabutteroil.com<\/strong> within <strong>7 calendar days<\/strong> of the delivery date.<\/li>\n\n\n\n<li>Provide your order number and clear photographic evidence of the damage\/defect or the incorrect item received.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>Resolution:<\/strong> Once verified, we will, at our discretion, arrange for a replacement shipment or issue a refund for the affected item. We may require the damaged\/incorrect item to be returned at our expense.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>7. Lost or Stolen Packages<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tracked Shipments:<\/strong> We are not liable for packages marked as &#8220;Delivered&#8221; by the carrier&#8217;s tracking system. Please ensure a secure delivery address.<\/li>\n\n\n\n<li><strong>In-Transit Loss:<\/strong> If a package is lost in transit (not delivered within 60 days of shipment for most destinations), we will file a claim with the carrier. Once the carrier confirms the loss, we will ship a replacement at no cost to you or issue a full refund.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>8. Contact Us<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding shipping or to report an issue with your order:<br><strong>SheaButterOil.com<\/strong><br>NT-0062-5242, Liberation Road, Tamale, Ghana<br><strong>Email:<\/strong> info@sheabutteroil.com<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>See Also:<\/strong> Our <a href=\"\/terms-and-conditions\" target=\"_blank\" rel=\"noopener\" title=\"\">Terms and Conditions<\/a> and <a href=\"\/product-disclaimer\" target=\"_blank\" rel=\"noopener\" title=\"\">Product Safety Disclaimer<\/a> contain additional important information governing your purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping, Delivery &amp; Returns Policy for SheaButterOil.com Last Updated: December 08, 2025 This policy outlines the shipping, delivery, and return procedures for orders placed on SheaButterOil.com. Please read it carefully before making a purchase. 1. Order Processing 2. Shipping Destinations &amp; Carriers 3. Shipping Costs &amp; Delivery Times 4. International Customs, Duties &amp; Taxes (IMPORTANT) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Shipping, Delivery &amp; Returns Policy for SheaButterOil.com Last Updated: December 08, 2025 This policy outlines the shipping, delivery, and return procedures for orders placed on SheaButterOil.com. Please read it carefully before making a purchase. 1. 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International Customs, Duties &amp; Taxes (IMPORTANT)&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/sheabutteroil.com\/index.php\/wp-json\/wp\/v2\/pages\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sheabutteroil.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sheabutteroil.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sheabutteroil.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sheabutteroil.com\/index.php\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":1,"href":"https:\/\/sheabutteroil.com\/index.php\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"predecessor-version":[{"id":211,"href":"https:\/\/sheabutteroil.com\/index.php\/wp-json\/wp\/v2\/pages\/80\/revisions\/211"}],"wp:attachment":[{"href":"https:\/\/sheabutteroil.com\/index.php\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}